Company: MANYPIXELS PTE. LTD.
1. Corporate Identity and Support
Entity: MANYPIXELS PTE. LTD.
Registration: 201810974N (Singapore)
Address: 160 Robinson Rd, #06-01 SBF Center, Singapore 068914
Official Support: [email protected]
Service Standard: We provide a dedicated support channel for technical and billing inquiries, aiming to respond within 24 hours. To prevent disputes, please contact our support team before reaching out to your bank.
2. Age Eligibility and Payment Security
The Website and our digital assets are strictly intended for individuals at least 18 years of age. By initiating a transaction, you represent that you are of legal age and the authorized holder of the payment method. We reserve the right to cancel orders that appear to be unauthorized or processed via suspicious proxy connections.
3. Digital Performance and Dispute Resolution
In accordance with the EU Consumer Rights Directive (2011/83/EU):
Immediate Performance: You explicitly consent that the performance of the contract begins immediately upon the successful delivery of the digital download link or access credentials.
Waiver of Withdrawal: By proceeding with the purchase, you acknowledge that you waive your 14-day right of withdrawal once the digital content is delivered.
Technical Remedy: If a file is technically defective, we will provide a replacement or alternative fix. Refunds are issued solely at our discretion in cases where technical failure is proven, ensuring fair resolution and minimizing the need for bank-level chargebacks.
4. Evidence of Fulfillment
To protect against fraudulent “product not received” claims, we log transaction metadata, including:
IP Address at the time of purchase and download.
Timestamp of the successful email delivery and asset access.
Email Confirmation sent to the registered address.
This data serves as definitive proof of fulfillment for payment processors and financial institutions.
5. Intellectual Property License
Ownership: All templates, assets, and code are the exclusive property of MANYPIXELS PTE. LTD.
Usage: Your purchase grants a limited, non-exclusive license. Reselling, redistributing, or claiming ownership of the raw source files is strictly prohibited and will result in immediate license termination without refund.
6. Payment Processing and Data Protection
Secure Infrastructure: Payments are securely processed via Stripe. We comply with PCI-DSS standards and do not store sensitive credit card numbers on our servers.
Fraud Prevention: We utilize 3D Secure 2.0 (SCA) and Stripe Radar to verify transactions. We may decline payments flagged as high-risk by these security layers.
Legal Basis: Data processing is conducted based on Contractual Necessity (delivering your product) and Legal Obligation (tax and accounting compliance).
7. Global Compliance (GDPR & PDPA)
We respect your rights to access, correction, and erasure (“Right to be Forgotten”). For users in Europe and Singapore, data is handled via secure servers with standard contractual clauses to ensure protection across borders. For any data-related requests, contact [email protected].